July 25, 2024 Auto Financing, Collections, Customer Experience, Customer Service, Embedded Servicing, Embedded Servicing as a Service (ESaaS), Loan Servicing, Outsourcing, Primary Loan Servicing Ethical Considerations in Servicing: Balancing Business Needs and Customer Rights By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram Welcome to the seventh installment of our "Cultivating Call Center Excellence" series. This blog will explore the ethical consideration...Continue reading
July 22, 2024 Collections, Compliance, Customer Experience, Customer Service, Embedded Servicing, Embedded Servicing as a Service (ESaaS), Fintech, Loan Servicing, Outsourcing, Primary Loan Servicing, Training & Development Mastering Collections Techniques: Advanced Strategies for Success By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram Welcome to the sixth installment of our "Cultivating Call Center Excellence" series. In this blog, Andrew delves into advanced collecti...Continue reading
July 16, 2024 Customer Experience, Customer Service, Embedded Servicing as a Service (ESaaS), Training & Development Building Financial Acumen: Understanding Financial Concepts By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram Welcome back to our "Cultivating Call Center Excellence" series. In this fourth installment, we're focusing on understanding foundation...Continue reading
July 05, 2024 ABS, Auto Financing, Capital Market Services, Collections, Compliance, Customer Experience, Embedded Servicing as a Service (ESaaS) Your servicing partner from Main Street to Wall Street By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram Loan servicing can often feel like navigating a maze with unexpected twists and turns at every corner. The complexity, the regulations,...Continue reading
June 16, 2024 Auto Financing, Capital Market Services, Collections, Compliance, Customer Experience, Customer Service, Embedded Servicing, Embedded Servicing as a Service (ESaaS), Subprime Auto Loans Embedded Servicing as a Service (ESaaS): Optimizing Customer Journeys and Driving Revenue Growth By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram In the ever-evolving landscape of financial services, lenders are constantly seeking ways to enhance the customer experience while maxi...Continue reading
June 14, 2024 ABS, Capital Market Services Servicing Solutions: Elevating Capital Market Solutions to New Heights By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram In the dynamic realm of capital markets, Servicing Solutions is making waves with its strategic expansion and growing dominance in the ...Continue reading
June 13, 2024 Auto Financing, Collections, Company News, Loan Servicing, Press Release, Remarketing, Subprime Auto Loans SubPrime Auto Finance News, Special Finance 175 Honoree By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram We are thrilled and honored to announce that we have been recognized as one of the honorees in the SubPrime Auto Finance News, Special ...Continue reading
June 12, 2024 Customer Experience, Customer Service, Embedded Servicing, Outsourcing Building a Strong Partnership: The Key to Successful Embedded Servicing Outsourcing By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram What are your business objectives and primary motivations? It's essential to clarify your business objectives and motivations before c...Continue reading
March 21, 2024 Loan Servicing New Borrowing Conditions Call for More Dynamic Solutions in Loan Servicing By Servicing Solutions Facebook Twitter Pinterest linkedin Telegram Loan accessibility is shifting at a notable rate, presenting new challenges and considerations for borrowers and lenders alike. Charact...Continue reading
December 15, 2023 Auto Financing Interview: Andrew Coffey on Embracing Discomfort By Servicing Solutions Facebook Twitter Pinterest linkedin Telegram The new year is fast approaching and is on the front of the minds of professionals across every industry. In the auto financing communi...Continue reading