Uncategorized – Servicing Solutions | Loan Servicing, Call Center & Asset Recovery Specialists

June 23, 2022

The Bilingual Customer Experience: It’s About More Than Just Language

By Cesar Guzman

From 2010-2020, the buying power of Hispanic Americans grew by 87%, compared to 51% for non-Hispanic consumers. It’s no secret that Sp...

June 06, 2022

Uncategorized

Subprime Loan Delinquencies on the Rise

By Louis Ochoa

According to Equifax, 11.3% of subprime borrowers’ personal loans and lines of credit were at least 60 days delinquent in March of this...

May 11, 2022

Uncategorized

Rise In Fintech Lending Creates Opportunity and Risk

By Andrew Coffey

Fintech is undoubtedly one of the fasting growing global industries. Once known as “disruptors”, the companies that make up this vibra...

April 28, 2022

Uncategorized

The Benefits of Returning To the Physical Office

By Louis Ochoa

The debate over whether to have employees return to the office has been one of the most widely discussed business topics of the past fe...

February 21, 2022

Collections, Customer Service, Outsourcing, Uncategorized

As Consumer Debt Rises, Have a Collections Action Plan

By Louis Ochoa

According to the Federal Reserve Bank of New York, total U.S. household debt grew by more than $1 trillion to a total of $15.6 trillion...

January 13, 2022

Customer Service, Fintech, Outsourcing, Uncategorized

Financial Services CX: Customer-Centric Strategy is Crucial

By Louis Ochoa

According to a Harvard Business Review survey, 64% of financial services companies consider improving the customer experience to be a T...

December 01, 2021

Uncategorized

Evolving From The Feedback Economy To The CX Economy

By Mike Trainor

The Feedback Economy. A common (perhaps even overused) buzzword in today’s business climate, it is often discussed as one of the most c...

October 16, 2021

Uncategorized

Consumer Complaints Are Largely Avoidable

By Robert Caracciola

Complaints to the Consumer Financial Protection Bureau (CFPB) jumped nearly 54% in 2020. And recently revealed data from WebRecon LLC r...

August 24, 2021

Uncategorized

Staffing Leads List of Contact Center Challenges

By Louis Ochoa

According to Contact Center Pipeline, contact centers are facing a whole new set of challenges in 2021. In their survey of more than 25...

July 26, 2021

Uncategorized

Consumers Want Choice, Not Inflexibility, From Contact Centers

By Andrew Coffey

As self-service technologies and artificial intelligence tools continue to grow in prominence within the customer experience industry, ...

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Giving Back to the Community

We are honored to support local non-profit organizations that help mitigate hunger and food insecurity with compassion for those less fortunate such as Mary’s Kitchen and the North Texas Food Bank.

Mary’s Kitchen is a volunteer organization whose aim is to provide compassionate care for the less fortunate of Orange County, California. All services are conducted in a manner, which preserves dignity. One hundred percent of monetary donations received go directly to maintain the services provided for our guests.

The North Texas Food Bank is committed to a hunger-free, health North Texas and works to close the hunger gap by providing access to nutritious food. Every dollar donated to NTFB provides access to three healthy meals for hungry North Texans, and 94 percent of every dollar goes directly to hunger relief programs.