Uncategorized

January 06, 2022

Customer Service, Fintech, Outsourcing, Uncategorized

Financial Services CX: Customer-Centric Strategy is Crucial

January 20, 2022
By Louis Ochoa

According to a Harvard Business Review survey, 64% of financial services companies consider improving the customer experience to be a T...

December 01, 2021

Uncategorized

Evolving From The Feedback Economy To The CX Economy

January 4, 2022
By Mike Trainor

The Feedback Economy. A common (perhaps even overused) buzzword in today’s business climate, it is often discussed as one of the most c...

October 16, 2021

Uncategorized

Consumer Complaints Are Largely Avoidable

December 1, 2021
By Robert Caracciola

Complaints to the Consumer Financial Protection Bureau (CFPB) jumped nearly 54% in 2020. And recently revealed data from WebRecon LLC r...

August 24, 2021

Uncategorized

Staffing Leads List of Contact Center Challenges

August 24, 2021
By Louis Ochoa

According to Contact Center Pipeline, contact centers are facing a whole new set of challenges in 2021. In their survey of more than 25...

July 26, 2021

Uncategorized

Consumers Want Choice, Not Inflexibility, From Contact Centers

July 26, 2021
By Andrew Coffey

As self-service technologies and artificial intelligence tools continue to grow in prominence within the customer experience industry, ...

July 21, 2021

Uncategorized

Servicing Solutions Adds Industry Veteran Jeremy Hettman

July 21, 2021
By Mike Trainor

Servicing Solutions is pleased to announce the addition of Jeremy Hettman as Vice President of Sales. Jeremy brings nearly 20 years ...

May 04, 2021

Uncategorized

CEO Commentary: Subprime Auto Delinquencies On The Rise

May 4, 2021
By Louis Ochoa

According to the Wall Street Journal, 10.9% of subprime borrowers with outstanding auto loans or leases are more than 60 days past due,...

April 05, 2021

Compliance, Customer Service, Outsourcing, Technology, Training & Development, Uncategorized

Do It Yourself or Do It For Me? A Crucial Contact Center Strategy Consideration

April 5, 2021
By Andrew Yudin

From auto repair or home improvement in our personal lives, to accounting or marketing services in our professional lives, the decision...

December 22, 2020

Uncategorized

The Roles of Technology and Empathy in The Contact Center

February 8, 2021
By Sean Bennett

We’ve all heard about a wave of emerging technologies that fall under the Artificial Intelligence (AI) and Digital Transformation umbre...

December 10, 2020

Uncategorized

The Impact of A Relational BPO Partnership

October 21, 2021
By Servicing Solutions

Situation Analysis ThunderRoad Financial is a premier indirect lender in the Powersports industry. Although the company was experien...

Giving Back to the Community

We are honored to support local non-profit organizations that help mitigate hunger and food insecurity with compassion for those less fortunate such as Mary’s Kitchen and the North Texas Food Bank.

Mary’s Kitchen is a volunteer organization whose aim is to provide compassionate care for the less fortunate of Orange County, California. All services are conducted in a manner, which preserves dignity. One hundred percent of monetary donations received go directly to maintain the services provided for our guests.

The North Texas Food Bank is committed to a hunger-free, health North Texas and works to close the hunger gap by providing access to nutritious food. Every dollar donated to NTFB provides access to three healthy meals for hungry North Texans, and 94 percent of every dollar goes directly to hunger relief programs.

Telecom CX Is Key To Diminishing Churn

Financial Services CX: Customer-Centric Strategy is Crucial

Use Teamwork To Develop Leaders

Giving Back to the Community