August 18, 2023 Auto Financing, Uncategorized Nuance, Optimism, Uncertainty, and Other Recent Trends in Auto Finance Data By Adrian Frattini Facebook Twitter Pinterest linkedin Telegram TransUnion recently released its latest Credit Industry Insights Report (CIIR), a quarterly publication that provides details and persp...Continue reading
March 03, 2023 Company News, Philanthropy, Press Release, Uncategorized Servicing Solutions and The Orangewood Foundation By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram Servicing Solutions, a leading provider Call Center and loan servicing solutions, has chosen to fundraise for Orangewood Foundation, a ...Continue reading
February 15, 2023 Uncategorized Balancing Personalized CX With Consumer Privacy Concerns By Robert Caracciola Facebook Twitter Pinterest linkedin Telegram In recent blog posts, we’ve focused quite a bit on the need for brands to focus on creating personalized customer experiences. This sho...Continue reading
February 09, 2023 Company News, Customer Service, Uncategorized Predictive Service: The Key To Happy Customers By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram As I have pointed out in previous blog posts, customer expectations related to the level and speed of service they receive from brands ...Continue reading
January 19, 2023 Uncategorized Navigating the Choppy Waters of Distressed Borrower Relations: Best Practices for Portfolio Servicers By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram As a loan servicer and customer care partner to lenders across all asset classes and credit profiles, Servicing Solutions has firsthand...Continue reading
January 11, 2023 Uncategorized How Inflation Affects Customer Experience Expectations By Stephanie O'Neal Facebook Twitter Pinterest linkedin Telegram 2022 will be remembered for inflation rates that soared to as high as 9%, a figure that the United States has not experienced since the...Continue reading
November 02, 2022 Uncategorized Buy Now Pay Later Growth Presents Challenges By Robert Caracciola Facebook Twitter Pinterest linkedin Telegram According to research firm Technavio, the “Buy Now Pay Later” (BNPL) market is expected to grow by $41.83 billion from 2021 to 2026. ...Continue reading
October 03, 2022 Uncategorized Financial Literacy Education: Good For Lender Profitability By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram According to The Financial Brand, financial literacy has traditionally been viewed by banking and lending executives as “little more th...Continue reading
September 22, 2022 Uncategorized Reduce Telecom Churn By Focusing On The Customer Experience By Cesar Guzman Facebook Twitter Pinterest linkedin Telegram The telecom industry has long faced the critical challenge of retaining customers with an average churn rate of 27% (in some segments, ...Continue reading
August 18, 2022 Uncategorized Consider Your Repossession Strategy as Auto Loan Delinquencies Rise By Louis Ochoa Facebook Twitter Pinterest linkedin Telegram With more and more borrowers falling behind on their auto payments, the industry is starting to see a noticeable increase in repossessi...Continue reading