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June 23, 2022
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The Bilingual Customer Experience: It’s About More Than Just Language  

  • By author-avatar Cesar Guzman
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From 2010-2020, the buying power of Hispanic Americans grew by 87%, compared to 51% for non-Hispanic consumers.  It’s no secret that Sp...

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June 06, 2022
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Subprime Loan Delinquencies on the Rise

  • By author-avatar Louis Ochoa
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According to Equifax, 11.3% of subprime borrowers’ personal loans and lines of credit were at least 60 days delinquent in March of this...

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May 11, 2022
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Rise In Fintech Lending Creates Opportunity and Risk

  • By author-avatar Andrew Coffey
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Fintech is undoubtedly one of the fasting growing global industries.  Once known as “disruptors”, the companies that make up this vibra...

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April 28, 2022
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The Benefits of Returning To the Physical Office

  • By author-avatar Louis Ochoa
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The debate over whether to have employees return to the office has been one of the most widely discussed business topics of the past fe...

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February 21, 2022
Collections, Customer Service, Outsourcing, Uncategorized

As Consumer Debt Rises, Have a Collections Action Plan

  • By author-avatar Louis Ochoa
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According to the Federal Reserve Bank of New York, total U.S. household debt grew by more than $1 trillion to a total of $15.6 trillion...

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January 13, 2022
Customer Service, Fintech, Outsourcing, Uncategorized

Financial Services CX: Customer-Centric Strategy is Crucial

  • By author-avatar Louis Ochoa
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According to a Harvard Business Review survey, 64% of financial services companies consider improving the customer experience to be a T...

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December 01, 2021
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Evolving From The Feedback Economy To The CX Economy

  • By author-avatar Mike Trainor
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The Feedback Economy. A common (perhaps even overused) buzzword in today’s business climate, it is often discussed as one of the most c...

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October 16, 2021
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Consumer Complaints Are Largely Avoidable

  • By author-avatar Robert Caracciola
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Complaints to the Consumer Financial Protection Bureau (CFPB) jumped nearly 54% in 2020. And recently revealed data from WebRecon LLC r...

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August 24, 2021
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Staffing Leads List of Contact Center Challenges

  • By author-avatar Louis Ochoa
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According to Contact Center Pipeline, contact centers are facing a whole new set of challenges in 2021. In their survey of more than 25...

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July 26, 2021
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Consumers Want Choice, Not Inflexibility, From Contact Centers

  • By author-avatar Andrew Coffey
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As self-service technologies and artificial intelligence tools continue to grow in prominence within the customer experience industry, ...

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    The Bilingual Customer Experience: It’s About More Than Just Language  
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    Subprime Loan Delinquencies on the Rise

Giving Back to the Community

We are honored to support local non-profit organizations that help mitigate hunger and food insecurity with compassion for those less fortunate such as Mary’s Kitchen and the North Texas Food Bank.

Mary’s Kitchen is a volunteer organization whose aim is to provide compassionate care for the less fortunate of Orange County, California. All services are conducted in a manner, which preserves dignity. One hundred percent of monetary donations received go directly to maintain the services provided for our guests.

The North Texas Food Bank is committed to a hunger-free, health North Texas and works to close the hunger gap by providing access to nutritious food. Every dollar donated to NTFB provides access to three healthy meals for hungry North Texans, and 94 percent of every dollar goes directly to hunger relief programs.

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Servicing Solutions and its affiliated companies do not perform repossessions in any state, but contract with professional, fully vetted, and properly licensed (in states with licensure requirements) recovery agents.

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