Collections

July 03, 2025

Auto Financing, Collections, Compliance, Embedded Servicing, Embedded Servicing as a Service (ESaaS), Loan Servicing, Outsourcing

Beat Consumer Payment Payment Panic with Strategic Early-Stage Outreach

• By Andrew Coffey

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Imagine this: It’s July 3rd, just before dawn, when Sarah’s alarm jolts her awake. She rubs her eyes and forces herself out of bed, hea...

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June 27, 2025

Auto Financing, Collections, Contracting, Customer Experience, Customer Service, Embedded Servicing, Embedded Servicing as a Service (ESaaS), Loan Servicing, Loss Mitigation, Outsourcing, Repossession and Remarketing Services, Subprime Auto Loans

Outsourced Auto Servicing: The Remedy for Your Portfolio’s Pain Points

• By Andrew Coffey

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Outsourced Auto Servicing: The Remedy for Your Portfolio’s Pain Points Lenders who manage auto portfolios in-house are feeling the squ...

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June 26, 2025

Collections, Compliance, Contracting, Customer Experience, Customer Service, Embedded Servicing, Embedded Servicing as a Service (ESaaS), Outsourcing

From In-House to Embedded: Transforming Loan Servicing with Outsourced Expertise

• By Andrew Coffey

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Unlock Seamless Loan Management with Embedded Servicing as a Service In today’s competitive lending landscape, delivering an exception...

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June 25, 2025

Auto Financing, Backup Loan Servicing, Collections, Embedded Servicing, Embedded Servicing as a Service (ESaaS), Loan Servicing, Loss Mitigation, Outsourcing, Primary Loan Servicing

Scale Your Credit Union’s Auto & Unsecured Loans with Outsourced Servicing Solutions

• By Andrew Coffey

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Adapting to the Auto & Unsecured Lending Surge with Outsour...

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June 19, 2025

Capital Market Services, Collections, Customer Service, Embedded Servicing as a Service (ESaaS), Equipment Finance, finance trends, Loan Servicing, Loss Mitigation, Outsourcing

When Equipment Loans Fall Behind, Who Has Your Back? Rising Delinquencies Signal a Critical Moment for Lenders and Investors

• By Andrew Coffey

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In May, 60-plus-day delinquencies in equipment loan and lease ABS surged by 34 basis points, according to KBRA’s Equipment Loan & L...

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June 16, 2025

Auto Financing, Collections, Loan Servicing, Subprime Auto Loans

Driving Forward: How Smart Servicing Can Help Lenders Navigate the Rising Tide of Auto Loan Delinquencies

• By Andrew Coffey

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Auto loan delinquencies are reaching historic highs — but smart, empathetic servicing can be the difference between charge-offs and rec...

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May 30, 2025

Auto Financing, Collections, Customer Experience, Customer Service, Loan Servicing, Outsourcing

From Collections to Connection – Why Negotiating with Empathy Protects Your Bottom Line and Your Brand

• By Andrew Coffey

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In today’s fast-changing financial landscape, collections isn’t just about recovering past-due accounts. It’s about preserving relation...

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May 25, 2025

Collections, Customer Experience, Customer Service, Embedded Servicing, Embedded Servicing as a Service (ESaaS), Loss Mitigation, Primary Loan Servicing

Why Outsourced Loan and Account Servicing Is the Key to Customer-Centric Success

• By Andrew Coffey

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In today’s competitive financial landscape, lenders and fintech companies face a balancing act: grow their portfolios, manage risk, and...

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May 19, 2025

Backup Loan Servicing, Collections, Compliance, Contracting, Equipment Finance, finance trends, Fintech, Loan Servicing, Primary Loan Servicing

Navigating Economic Crosswinds in 2025: What Equipment Finance Providers Should Watch

• By Andrew Coffey

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The Federal Reserve Bank of Chicago’s recent economic outlook, presented by Principal Business Economist Martin Lavelle at the Equipmen...

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May 14, 2025

Auto Financing, Backup Loan Servicing, Collections, Customer Experience, Customer Service, Embedded Servicing, Embedded Servicing as a Service (ESaaS), Loan Servicing, Loss Mitigation, Outsourcing, Primary Loan Servicing, Repossession and Remarketing Services, Subprime Auto Loans

AFS East 2025 Recap: Driving Innovation in Auto Finance Servicing

• By Andrew Coffey

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Another year, another powerful showing at AFS East 2025, and this year’s conference didn’t disappoint. Held in Nashville, the event bro...

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