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Posts by Andrew Coffey

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August 31, 2021

Customer Service, Outsourcing, Training & Development

Listening Is Key To An Empathy-Driven Approach To Collections

September 1, 2021
By Andrew Coffey

Empathy. Understanding. Respect. Concern. Trust. To the average person, these words are rarely associated with the debt collection i...

July 26, 2021

Uncategorized

Consumers Want Choice, Not Inflexibility, From Contact Centers

July 26, 2021
By Andrew Coffey

As self-service technologies and artificial intelligence tools continue to grow in prominence within the customer experience industry, ...

Giving Back to the Community

We are honored to support local non-profit organizations that help mitigate hunger and food insecurity with compassion for those less fortunate such as Mary’s Kitchen and the North Texas Food Bank.

Mary’s Kitchen is a volunteer organization whose aim is to provide compassionate care for the less fortunate of Orange County, California. All services are conducted in a manner, which preserves dignity. One hundred percent of monetary donations received go directly to maintain the services provided for our guests.

The North Texas Food Bank is committed to a hunger-free, health North Texas and works to close the hunger gap by providing access to nutritious food. Every dollar donated to NTFB provides access to three healthy meals for hungry North Texans, and 94 percent of every dollar goes directly to hunger relief programs.

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Posts by Andrew Coffey

Evolving From The Feedback Economy To The CX Economy

Consumer Complaints Are Largely Avoidable

Building Customer Relationships During The 5th Industrial Revolution

Giving Back to the Community