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March 07, 2022

Company News, Customer Service, Outsourcing

The Benefits of a Nearshore/Domestic Contact Center Blend

By Cesar Guzman

The demand for nearshore contact center support has grown significantly in recent years, according to organizations such as Forrester R...

February 02, 2022

Company News, Training & Development

Why Empathetic Leadership Makes Good Business Sense

By Andrew Coffey

The business climate of 2021 will long be known for what’s been dubbed “The Great Resignation.” With an average of 3.9 million workers...

July 08, 2020

Company News, Customer Service, Remarketing

Servicing Solutions CEO Provides Commentary For Auto Remarketing

By Servicing Solutions

Servicing Solutions President & CEO Louis Ochoa recently penned an important commentary for Auto Remarketing magazine. In the artic...

June 30, 2020

Company News

What Does the California State Assembly’s decision to vote down the Homeowner, Tenant and Consumer Relief Law of 2020 mean?

By Servicing Solutions

June 01, 2020

Company News, Compliance, Remarketing

Experian Dashboard: Many Americans Still Planning Auto Purchase

By Servicing Solutions

Experian has created a dashboard to track consumer sentiment during COVID-19. A review of the data shows that 20 percent of Americans a...

May 20, 2020

Company News, Customer Service

How we are supporting our customers during COVID-19

By Servicing Solutions

Andrew Coffey, our Vice President of Client Relations, discusses how we are helping our customers during these challenging times.

March 23, 2020

Company News

What Stay At Home Orders Mean For Call Centers

By Servicing Solutions

Many states, including California, New York and Pennsylvania, have issued “Stay At Home” orders due to COVID-19, and this is something ...

March 16, 2020

Company News, Compliance, Customer Service

What Robert Herjavec Learned From Being A Debt Collector

By Servicing Solutions

Robert Herjavec, of Shark Tank fame, recently published a blog post titled: "The Basics of Business: What I Learned as a Debt Collector...

January 09, 2020

Company News, Customer Service

2020 – A Clear Picture or Cloudy Forecast?

By Servicing Solutions

During my thirty year tenure in sales, sales management and leadership with organizations like Xerox, MCI and Fox/Paramount, I have see...

December 09, 2019

Company News

ABS Slowdown Expected As Year-End Approaches

By Servicing Solutions

“As ABS volume has increased year over year, Auto Finance News is reporting a slow down to come as year-end approaches. Now is the time...

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Giving Back to the Community

We are honored to support local non-profit organizations that help mitigate hunger and food insecurity with compassion for those less fortunate such as Mary’s Kitchen and the North Texas Food Bank.

Mary’s Kitchen is a volunteer organization whose aim is to provide compassionate care for the less fortunate of Orange County, California. All services are conducted in a manner, which preserves dignity. One hundred percent of monetary donations received go directly to maintain the services provided for our guests.

The North Texas Food Bank is committed to a hunger-free, health North Texas and works to close the hunger gap by providing access to nutritious food. Every dollar donated to NTFB provides access to three healthy meals for hungry North Texans, and 94 percent of every dollar goes directly to hunger relief programs.

Company News

The Bilingual Customer Experience: It’s About More Than Just Language

Customer Service Is Still Not Human Enough

Subprime Loan Delinquencies on the Rise

Giving Back to the Community