June 16, 2023 Collections, Company News, Compliance, Customer Experience, Customer Service, Outsourcing, Subprime Auto Loans Interview: Andrew Coffey Talks NAF Non-Prime Auto Financing Conference By Adrian Frattini Facebook Twitter Pinterest linkedin Telegram Last week, Servicing Solutions attended the NAF Association’s 27th Annual Non-Prime Auto Financing Conference in Plano, TX. Our Chief R...Continue reading
June 09, 2023 Collections, Compliance, Outsourcing Compliance: Mitigating Risk and Safeguarding Reputation in Loan Servicing By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram Staying compliant with laws and regulations as they evolve is critical to managing loan servicing operations for financial institutions...Continue reading
June 02, 2023 Collections, Compliance, Customer Experience, Customer Service, Outsourcing, Technology Loan Servicing: Partnering with Experts By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram An efficient and effective collections process is crucial for businesses to maintain a healthy cash flow and minimize financial risk. M...Continue reading
May 01, 2023 Compliance, Outsourcing Effective Ways to Handle Loan Servicing Disputes and Complaints: Tips and Strategies By Robert Caracciola Facebook Twitter Pinterest linkedin Telegram Are you a loan servicer looking for effective ways to handle loan servicing disputes and complaints? Look no further! The key to mainta...Continue reading
November 21, 2022 Collections, Compliance, Customer Service, Remarketing Key Takeaways from The Auto Finance Summit By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram I recently spent three days at the Auto Finance Summit (AFS), a conference attended by thousands of the industry’s most innovative comp...Continue reading
June 14, 2021 Compliance, Customer Service, Training & Development Contact Center Quality Assurance Considerations By Robert Caracciola Facebook Twitter Pinterest linkedin Telegram "This call may be recorded or monitored for quality assurance and training purposes." This automated message has become so common th...Continue reading
April 05, 2021 Compliance, Customer Service, Outsourcing, Technology, Training & Development, Uncategorized Do It Yourself or Do It For Me? A Crucial Contact Center Strategy Consideration By Andrew Yudin Facebook Twitter Pinterest linkedin Telegram From auto repair or home improvement in our personal lives, to accounting or marketing services in our professional lives, the decision...Continue reading
February 03, 2021 Compliance, Customer Service Increased CFPB Oversight Likely Under Biden Administration By Robert Caracciola Facebook Twitter Pinterest linkedin Telegram President Biden has nominated Federal Trade Commission (FTC) Commissioner Rohit Chopra to serve as Director of the Consumer Financial P...Continue reading
June 01, 2020 Company News, Compliance, Remarketing Experian Dashboard: Many Americans Still Planning Auto Purchase By Servicing Solutions Facebook Twitter Pinterest linkedin Telegram Experian has created a dashboard to track consumer sentiment during COVID-19. A review of the data shows that 20 percent of Americans a...Continue reading
March 16, 2020 Company News, Compliance, Customer Service What Robert Herjavec Learned From Being A Debt Collector By Servicing Solutions Facebook Twitter Pinterest linkedin Telegram Robert Herjavec, of Shark Tank fame, recently published a blog post titled: "The Basics of Business: What I Learned as a Debt Collector...Continue reading