July 25, 2024 Auto Financing, Collections, Customer Experience, Customer Service, Embedded Servicing, Embedded Servicing as a Service (ESaaS), Loan Servicing, Outsourcing, Primary Loan Servicing Ethical Considerations in Servicing: Balancing Business Needs and Customer Rights By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram Welcome to the seventh installment of our "Cultivating Call Center Excellence" series. This blog will explore the ethical consideration...Continue reading
July 22, 2024 Collections, Compliance, Customer Experience, Customer Service, Embedded Servicing, Embedded Servicing as a Service (ESaaS), Fintech, Loan Servicing, Outsourcing, Primary Loan Servicing, Training & Development Mastering Collections Techniques: Advanced Strategies for Success By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram Welcome to the sixth installment of our "Cultivating Call Center Excellence" series. In this blog, Andrew delves into advanced collecti...Continue reading
July 18, 2024 ABS, Backup Loan Servicing, Capital Market Services, Loan Servicing, Primary Loan Servicing Unlocking High-Yield Opportunities: The Power of Our Capital Market Partnership Program By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram The private credit market continues to demonstrate remarkable growth and resilience, offering attractive opportunities for investors se...Continue reading
July 12, 2024 Compliance, Customer Experience, Customer Service, Embedded Servicing, Outsourcing, Primary Loan Servicing Tackling Challenges: Mastering Problem-Solving and Conflict Resolution By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram Welcome back to our "Cultivating Call Center Excellence" series. In this third installment, we're focusing on problem-solving and confl...Continue reading
July 11, 2024 Customer Experience, Customer Service, Embedded Servicing, Embedded Servicing as a Service (ESaaS), Outsourcing, Primary Loan Servicing, Training & Development Elevating Your Interactions: Mastering Advanced Communication Skills By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram Welcome back to our "Cultivating Call Center Excellence" series. In this second installment, we're taking a deeper dive into advanced c...Continue reading
July 10, 2024 Collections, Customer Experience, Customer Service, Embedded Servicing as a Service (ESaaS), Primary Loan Servicing Laying the Groundwork: Essential Skills for Customer Service Excellence By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram Welcome to the first installment of our "Cultivating Call Center Excellence" series. Today, we're diving into the foundational skills t...Continue reading
June 19, 2024 Collections, Loan Servicing, Repossession and Remarketing Services The key benefits of using Servicing Solutions for auto impound and repossession services. By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram The key benefits of using Servicing Solutions for auto impound and repossession services are: Large Agent Network: Servicing Solutio...Continue reading
June 18, 2024 Auto Financing, Loan Servicing, Outsourcing, Remarketing, Repossession and Remarketing Services, Subprime Auto Loans Introducing Lance Harp: Our New Vice President of Loss Mitigation By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram We are thrilled to welcome Lance Harp as our new Vice President of Loss Mitigation. With his extensive experience in the auto finance i...Continue reading
June 13, 2024 Auto Financing, Collections, Company News, Loan Servicing, Press Release, Remarketing, Subprime Auto Loans SubPrime Auto Finance News, Special Finance 175 Honoree By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram We are thrilled and honored to announce that we have been recognized as one of the honorees in the SubPrime Auto Finance News, Special ...Continue reading
March 21, 2024 Loan Servicing New Borrowing Conditions Call for More Dynamic Solutions in Loan Servicing By Servicing Solutions Facebook Twitter Pinterest linkedin Telegram Loan accessibility is shifting at a notable rate, presenting new challenges and considerations for borrowers and lenders alike. Charact...Continue reading