Technology

April 05, 2021

Compliance, Customer Service, Outsourcing, Technology, Training & Development, Uncategorized

Do It Yourself or Do It For Me? A Crucial Contact Center Strategy Consideration

April 5, 2021
By Andrew Yudin

From auto repair or home improvement in our personal lives, to accounting or marketing services in our professional lives, the decision...

March 25, 2021

Customer Service, Outsourcing, Technology

The Value of Proactive Customer Service

March 25, 2021
By Cesar Guzman

After completing a comprehensive study of more than 6,000 consumers, Gartner points to the many benefits of a proactive approach to cus...

April 09, 2020

Technology, Training & Development, Uncategorized

Converting Face-to-Face Training to Virtual Training On the Fly

February 8, 2021
By Kristin Andreasen

Over the course of my career, I’ve been an advocate for ongoing employee development. In other words, I’ve always believed that traini...

February 05, 2020

Remarketing, Technology

Consider your Remarketing Strategy in Light of Used Vehicle Market Fatigue

February 8, 2021
By Servicing Solutions

In a recent video commentary, KAR Global’s Chief Economist Tom Kontos reported that after seven months of consecutive average wholesale...

August 26, 2019

Compliance, Technology

Is your company ready for new CFPB collection call limitations?

February 8, 2021
By Servicing Solutions

The Consumer Finance Protection Bureau is ready to implement new regulations to limit the frequency of collection calls to consumers. ...

August 07, 2019

Company News, Customer Service, Fintech, Technology

Innovation Is Shaping The Auto Industry

February 8, 2021
By Servicing Solutions

I recently took part in a panel discussion at the Automotive Intelligence Summit, a C-level meeting of the minds for executives at comp...

May 06, 2019

Company News, Fintech, Technology

REFLECTIONS FROM LENDIT FINTECH

February 8, 2021
By Servicing Solutions

I recently attended LendIt Fintech, which is pegged as the world’s leading event in financial services innovation. With more than 5,00...

March 27, 2019

Company News, Press Release, Technology

SERVICING SOLUTIONS CHOOSES DASCEQ’S INNOVATIVE A.I. PLATFORM

February 8, 2021
By Servicing Solutions

Servicing Solutions is pleased to announce that it has selected Dasceq, a SaaS provider of Artificial Intelligence (AI) analytics produ...

January 28, 2019

Company News, Customer Service, Technology

Servicing Solutions Chooses Interactions Intelligent Virtual Assistant to Enhance the Customer Experience

February 8, 2021
By Servicing Solutions

Servicing Solutions today announced that it is partnering with Interactions, LLC, the leading provider of Intelligent Virtual Assistant...

December 05, 2018

Fintech, Technology

Technology Continues to Transform Auto Industry

February 8, 2021
By Servicing Solutions

I recently attended Used Car Week, a weeklong event that brings together all corners of the used car, auto finance and remarketing indu...

Giving Back to the Community

We are honored to support local non-profit organizations that help mitigate hunger and food insecurity with compassion for those less fortunate such as Mary’s Kitchen and the North Texas Food Bank.

Mary’s Kitchen is a volunteer organization whose aim is to provide compassionate care for the less fortunate of Orange County, California. All services are conducted in a manner, which preserves dignity. One hundred percent of monetary donations received go directly to maintain the services provided for our guests.

The North Texas Food Bank is committed to a hunger-free, health North Texas and works to close the hunger gap by providing access to nutritious food. Every dollar donated to NTFB provides access to three healthy meals for hungry North Texans, and 94 percent of every dollar goes directly to hunger relief programs.

Contact Center Quality Assurance Considerations

CEO Commentary: Subprime Auto Delinquencies On The Rise

Do It Yourself or Do It For Me? A Crucial Contact Center Strategy Consideration

Giving Back to the Community