Technology

September 16, 2021

Building Customer Relationships During The 5th Industrial Revolution

September 16, 2021
By Sean Bennett

According to the World Economic Forum, we are standing at the threshold of the 5th Industrial Revolution (5IR). Loosely described ...

July 20, 2021

Customer Service, Technology

Digital Transformation In The Contact Center

July 20, 2021
By Cesar Guzman

While it may come as a surprise to many, the term “digital transformation” has been part of the business vernacular for nearly three de...

April 05, 2021

Compliance, Customer Service, Outsourcing, Technology, Training & Development, Uncategorized

Do It Yourself or Do It For Me? A Crucial Contact Center Strategy Consideration

April 5, 2021
By Andrew Yudin

From auto repair or home improvement in our personal lives, to accounting or marketing services in our professional lives, the decision...

March 25, 2021

Customer Service, Outsourcing, Technology

The Value of Proactive Customer Service

March 25, 2021
By Cesar Guzman

After completing a comprehensive study of more than 6,000 consumers, Gartner points to the many benefits of a proactive approach to cus...

April 09, 2020

Technology, Training & Development, Uncategorized

Converting Face-to-Face Training to Virtual Training On the Fly

February 8, 2021
By Kristin Andreasen

Over the course of my career, I’ve been an advocate for ongoing employee development. In other words, I’ve always believed that traini...

February 05, 2020

Remarketing, Technology

Consider your Remarketing Strategy in Light of Used Vehicle Market Fatigue

February 8, 2021
By Servicing Solutions

In a recent video commentary, KAR Global’s Chief Economist Tom Kontos reported that after seven months of consecutive average wholesale...

August 26, 2019

Compliance, Technology

Is your company ready for new CFPB collection call limitations?

February 8, 2021
By Servicing Solutions

The Consumer Finance Protection Bureau is ready to implement new regulations to limit the frequency of collection calls to consumers. ...

August 07, 2019

Company News, Customer Service, Fintech, Technology

Innovation Is Shaping The Auto Industry

February 8, 2021
By Servicing Solutions

I recently took part in a panel discussion at the Automotive Intelligence Summit, a C-level meeting of the minds for executives at comp...

May 06, 2019

Company News, Fintech, Technology

REFLECTIONS FROM LENDIT FINTECH

February 8, 2021
By Servicing Solutions

I recently attended LendIt Fintech, which is pegged as the world’s leading event in financial services innovation. With more than 5,00...

March 27, 2019

Company News, Press Release, Technology

SERVICING SOLUTIONS CHOOSES DASCEQ’S INNOVATIVE A.I. PLATFORM

February 8, 2021
By Servicing Solutions

Servicing Solutions is pleased to announce that it has selected Dasceq, a SaaS provider of Artificial Intelligence (AI) analytics produ...

Giving Back to the Community

We are honored to support local non-profit organizations that help mitigate hunger and food insecurity with compassion for those less fortunate such as Mary’s Kitchen and the North Texas Food Bank.

Mary’s Kitchen is a volunteer organization whose aim is to provide compassionate care for the less fortunate of Orange County, California. All services are conducted in a manner, which preserves dignity. One hundred percent of monetary donations received go directly to maintain the services provided for our guests.

The North Texas Food Bank is committed to a hunger-free, health North Texas and works to close the hunger gap by providing access to nutritious food. Every dollar donated to NTFB provides access to three healthy meals for hungry North Texans, and 94 percent of every dollar goes directly to hunger relief programs.

Building Customer Relationships During The 5th Industrial Revolution

Listening Is Key To An Empathy-Driven Approach To Collections

Staffing Leads List of Contact Center Challenges

Giving Back to the Community