April 05, 2021 Compliance, Customer Service, Outsourcing, Technology, Training & Development, Uncategorized Do It Yourself or Do It For Me? A Crucial Contact Center Strategy Consideration April 5, 2021 By Andrew Yudin Facebook Twitter Pinterest linkedin Telegram From auto repair or home improvement in our personal lives, to accounting or marketing services in our professional lives, the decision...Continue reading
March 25, 2021 Customer Service, Outsourcing, Technology The Value of Proactive Customer Service March 25, 2021 By Cesar Guzman Facebook Twitter Pinterest linkedin Telegram After completing a comprehensive study of more than 6,000 consumers, Gartner points to the many benefits of a proactive approach to cus...Continue reading
April 09, 2020 Technology, Training & Development, Uncategorized Converting Face-to-Face Training to Virtual Training On the Fly February 8, 2021 By Kristin Andreasen Facebook Twitter Pinterest linkedin Telegram Over the course of my career, I’ve been an advocate for ongoing employee development. In other words, I’ve always believed that traini...Continue reading
February 05, 2020 Remarketing, Technology Consider your Remarketing Strategy in Light of Used Vehicle Market Fatigue February 8, 2021 By Servicing Solutions Facebook Twitter Pinterest linkedin Telegram In a recent video commentary, KAR Global’s Chief Economist Tom Kontos reported that after seven months of consecutive average wholesale...Continue reading
August 26, 2019 Compliance, Technology Is your company ready for new CFPB collection call limitations? February 8, 2021 By Servicing Solutions Facebook Twitter Pinterest linkedin Telegram The Consumer Finance Protection Bureau is ready to implement new regulations to limit the frequency of collection calls to consumers. ...Continue reading
August 07, 2019 Company News, Customer Service, Fintech, Technology Innovation Is Shaping The Auto Industry February 8, 2021 By Servicing Solutions Facebook Twitter Pinterest linkedin Telegram I recently took part in a panel discussion at the Automotive Intelligence Summit, a C-level meeting of the minds for executives at comp...Continue reading
May 06, 2019 Company News, Fintech, Technology REFLECTIONS FROM LENDIT FINTECH February 8, 2021 By Servicing Solutions Facebook Twitter Pinterest linkedin Telegram I recently attended LendIt Fintech, which is pegged as the world’s leading event in financial services innovation. With more than 5,00...Continue reading
March 27, 2019 Company News, Press Release, Technology SERVICING SOLUTIONS CHOOSES DASCEQ’S INNOVATIVE A.I. PLATFORM February 8, 2021 By Servicing Solutions Facebook Twitter Pinterest linkedin Telegram Servicing Solutions is pleased to announce that it has selected Dasceq, a SaaS provider of Artificial Intelligence (AI) analytics produ...Continue reading
January 28, 2019 Company News, Customer Service, Technology Servicing Solutions Chooses Interactions Intelligent Virtual Assistant to Enhance the Customer Experience February 8, 2021 By Servicing Solutions Facebook Twitter Pinterest linkedin Telegram Servicing Solutions today announced that it is partnering with Interactions, LLC, the leading provider of Intelligent Virtual Assistant...Continue reading
December 05, 2018 Fintech, Technology Technology Continues to Transform Auto Industry February 8, 2021 By Servicing Solutions Facebook Twitter Pinterest linkedin Telegram I recently attended Used Car Week, a weeklong event that brings together all corners of the used car, auto finance and remarketing indu...Continue reading