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Customer Service

Home » Archive by Category "Customer Service"
February 09, 2023
Company News, Customer Service, Uncategorized

Predictive Service: The Key To Happy Customers

  • By author-avatar Andrew Coffey
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As I have pointed out in previous blog posts, customer expectations related to the level and speed of service they receive from brands ...

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December 20, 2022
Collections, Company News, Customer Service, Outsourcing

Should Credit Unions Consider Outsourcing?

  • By author-avatar Cesar Guzman
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A recent Credit Union Times column asks the important question “Is Operational Outsourcing Worth A Second Look?” It’s a good questio...

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December 08, 2022
Customer Service, Outsourcing

How To Address The Rise In Healthcare Consumerism

  • By author-avatar Steve Klopstock
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While today's consumer has higher expectations across all industries, the recent rise within the healthcare sector represents a dramati...

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November 21, 2022
Collections, Compliance, Customer Service, Remarketing

Key Takeaways from The Auto Finance Summit

  • By author-avatar Andrew Coffey
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I recently spent three days at the Auto Finance Summit (AFS), a conference attended by thousands of the industry’s most innovative comp...

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October 11, 2022
Customer Service, Outsourcing

How To Reverse The Continued Drop in Customer Satisfaction

  • By author-avatar Corey Brown
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According to the American Customer Satisfaction Index (ACSI), American consumers are showing continued dissatisfaction with the level o...

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June 14, 2022
Customer Service, Technology

Customer Service Is Still Not Human Enough

  • By author-avatar Andrew Coffey
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As the race towards automation and efficiency through the use of AI self-service tools continues in customer contact centers, the consu...

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March 07, 2022
Company News, Customer Service, Outsourcing

The Benefits of a Nearshore/Domestic Contact Center Blend

  • By author-avatar Cesar Guzman
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The demand for nearshore contact center support has grown significantly in recent years, according to organizations such as Forrester R...

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February 21, 2022
Collections, Customer Service, Outsourcing, Uncategorized

As Consumer Debt Rises, Have a Collections Action Plan

  • By author-avatar Louis Ochoa
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According to the Federal Reserve Bank of New York, total U.S. household debt grew by more than $1 trillion to a total of $15.6 trillion...

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January 20, 2022
Customer Service, Outsourcing, Technology

Telecom CX Is Key To Diminishing Churn

  • By author-avatar Cesar Guzman
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With an average annual churn rate of 27% (in some segments, it rises to well above 50%), the telecom industry has long been faced with ...

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January 13, 2022
Customer Service, Fintech, Outsourcing, Uncategorized

Financial Services CX: Customer-Centric Strategy is Crucial

  • By author-avatar Louis Ochoa
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According to a Harvard Business Review survey, 64% of financial services companies consider improving the customer experience to be a T...

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Giving Back to the Community

We are honored to support local non-profit organizations that help mitigate hunger and food insecurity with compassion for those less fortunate such as Mary’s Kitchen and the North Texas Food Bank.

Mary’s Kitchen is a volunteer organization whose aim is to provide compassionate care for the less fortunate of Orange County, California. All services are conducted in a manner, which preserves dignity. One hundred percent of monetary donations received go directly to maintain the services provided for our guests.

The North Texas Food Bank is committed to a hunger-free, health North Texas and works to close the hunger gap by providing access to nutritious food. Every dollar donated to NTFB provides access to three healthy meals for hungry North Texans, and 94 percent of every dollar goes directly to hunger relief programs.

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