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Customer Service

Home » Archive by Category "Customer Service"
June 28, 2023
Collections, Customer Experience, Customer Service, Outsourcing

Borrowers (and Lenders) are Gearing Up for the Return of Student Loan Repayments

  • By author-avatar Adrian Frattini
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Earlier this month, President Biden authorized a bill that suspended the US government's debt ceiling until 2025 to avoid the country's...

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June 16, 2023
Collections, Company News, Compliance, Customer Experience, Customer Service, Outsourcing, Subprime Auto Loans

Interview: Andrew Coffey Talks NAF Non-Prime Auto Financing Conference

  • By author-avatar Adrian Frattini
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Last week, Servicing Solutions attended the NAF Association’s 27th Annual Non-Prime Auto Financing Conference in Plano, TX. Our Chief R...

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June 02, 2023
Collections, Compliance, Customer Experience, Customer Service, Outsourcing, Technology

Loan Servicing: Partnering with Experts

  • By author-avatar Andrew Coffey
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An efficient and effective collections process is crucial for businesses to maintain a healthy cash flow and minimize financial risk. M...

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Photo by Matthew Henry
May 25, 2023
Customer Experience, Customer Service, Subprime Auto Loans

Upgrade Your Customer Journey: Strategies for Servicing Subprime Auto Loans

  • By author-avatar Andrew Coffey
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Subprime Auto Loans pose a higher risk of default, making it critical for lenders to leverage effective loan servicing strategies. In t...

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May 18, 2023
Collections, Customer Service, Outsourcing

Enhancing Customer Service: Building a Strong Loan Servicing Team

  • By author-avatar Andrew Coffey
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Creating an exceptional customer experience is the cornerstone of successful loan servicing. To cultivate a strong loan servicing team ...

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March 27, 2023
Collections, Customer Service, Training & Development

The Power of Positive Leadership: Strategies for Building a Strong and Motivated Team

  • By author-avatar Stephanie O'Neal
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As a leader, we know that our attitude and behavior has a significant impact on our team's performance and success. Positive leadership...

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February 09, 2023
Company News, Customer Service, Uncategorized

Predictive Service: The Key To Happy Customers

  • By author-avatar Andrew Coffey
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As I have pointed out in previous blog posts, customer expectations related to the level and speed of service they receive from brands ...

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December 20, 2022
Collections, Company News, Customer Service, Outsourcing

Should Credit Unions Consider Outsourcing?

  • By author-avatar Cesar Guzman
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A recent Credit Union Times column asks the important question “Is Operational Outsourcing Worth A Second Look?” It’s a good questio...

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December 08, 2022
Customer Service, Outsourcing

How To Address The Rise In Healthcare Consumerism

  • By author-avatar Steve Klopstock
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While today's consumer has higher expectations across all industries, the recent rise within the healthcare sector represents a dramati...

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November 21, 2022
Collections, Compliance, Customer Service, Remarketing

Key Takeaways from The Auto Finance Summit

  • By author-avatar Andrew Coffey
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I recently spent three days at the Auto Finance Summit (AFS), a conference attended by thousands of the industry’s most innovative comp...

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Giving Back to the Community

We are honored to support local non-profit organizations that help mitigate hunger and food insecurity with compassion for those less fortunate such as Mary’s Kitchen and the North Texas Food Bank.

Mary’s Kitchen is a volunteer organization whose aim is to provide compassionate care for the less fortunate of Orange County, California. All services are conducted in a manner, which preserves dignity. One hundred percent of monetary donations received go directly to maintain the services provided for our guests.

The North Texas Food Bank is committed to a hunger-free, health North Texas and works to close the hunger gap by providing access to nutritious food. Every dollar donated to NTFB provides access to three healthy meals for hungry North Texans, and 94 percent of every dollar goes directly to hunger relief programs.

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