Customer Service

June 28, 2023

Collections, Customer Experience, Customer Service, Outsourcing

Borrowers (and Lenders) are Gearing Up for the Return of Student Loan Repayments

• By Adrian Frattini

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Earlier this month, President Biden authorized a bill that suspended the US government's debt ceiling until 2025 to avoid the country's...

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June 16, 2023

Collections, Company News, Compliance, Customer Experience, Customer Service, Outsourcing, Subprime Auto Loans

Interview: Andrew Coffey Talks NAF Non-Prime Auto Financing Conference

• By Adrian Frattini

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Last week, Servicing Solutions attended the NAF Association’s 27th Annual Non-Prime Auto Financing Conference in Plano, TX. Our Chief R...

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June 02, 2023

Collections, Compliance, Customer Experience, Customer Service, Outsourcing, Technology

Loan Servicing: Partnering with Experts

• By Andrew Coffey

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An efficient and effective collections process is crucial for businesses to maintain a healthy cash flow and minimize financial risk. M...

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May 25, 2023

Customer Experience, Customer Service, Subprime Auto Loans

Upgrade Your Customer Journey: Strategies for Servicing Subprime Auto Loans

• By Andrew Coffey

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Subprime Auto Loans pose a higher risk of default, making it critical for lenders to leverage effective loan servicing strategies. In t...

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May 18, 2023

Collections, Customer Service, Outsourcing

Enhancing Customer Service: Building a Strong Loan Servicing Team

• By Andrew Coffey

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Creating an exceptional customer experience is the cornerstone of successful loan servicing. To cultivate a strong loan servicing team ...

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March 27, 2023

Collections, Customer Service, Training & Development

The Power of Positive Leadership: Strategies for Building a Strong and Motivated Team

• By Stephanie O'Neal

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As a leader, we know that our attitude and behavior has a significant impact on our team's performance and success. Positive leadership...

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February 09, 2023

Company News, Customer Service, Uncategorized

Predictive Service: The Key To Happy Customers

• By Andrew Coffey

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As I have pointed out in previous blog posts, customer expectations related to the level and speed of service they receive from brands ...

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December 20, 2022

Collections, Company News, Customer Service, Outsourcing

Should Credit Unions Consider Outsourcing?

• By Cesar Guzman

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A recent Credit Union Times column asks the important question “Is Operational Outsourcing Worth A Second Look?” It’s a good questio...

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December 08, 2022

Customer Service, Outsourcing

How To Address The Rise In Healthcare Consumerism

• By Steve Klopstock

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While today's consumer has higher expectations across all industries, the recent rise within the healthcare sector represents a dramati...

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November 21, 2022

Collections, Compliance, Customer Service, Remarketing

Key Takeaways from The Auto Finance Summit

• By Andrew Coffey

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I recently spent three days at the Auto Finance Summit (AFS), a conference attended by thousands of the industry’s most innovative comp...

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