June 14, 2021 Compliance, Customer Service, Training & Development Contact Center Quality Assurance Considerations By Robert Caracciola Facebook Twitter Pinterest linkedin Telegram "This call may be recorded or monitored for quality assurance and training purposes." This automated message has become so common th...Continue reading
April 05, 2021 Compliance, Customer Service, Outsourcing, Technology, Training & Development, Uncategorized Do It Yourself or Do It For Me? A Crucial Contact Center Strategy Consideration By Andrew Yudin Facebook Twitter Pinterest linkedin Telegram From auto repair or home improvement in our personal lives, to accounting or marketing services in our professional lives, the decision...Continue reading
March 25, 2021 Customer Service, Outsourcing, Technology The Value of Proactive Customer Service By Cesar Guzman Facebook Twitter Pinterest linkedin Telegram After completing a comprehensive study of more than 6,000 consumers, Gartner points to the many benefits of a proactive approach to cus...Continue reading
February 17, 2021 Customer Service, Outsourcing, Training & Development The Growing Importance of the Universal Agent By Corey Brown Facebook Twitter Pinterest linkedin Telegram A colleague and friend recently shared an all too familiar story. Shortly after the onset of COVID-19, he had an urgent need to spea...Continue reading
February 03, 2021 Compliance, Customer Service Increased CFPB Oversight Likely Under Biden Administration By Robert Caracciola Facebook Twitter Pinterest linkedin Telegram President Biden has nominated Federal Trade Commission (FTC) Commissioner Rohit Chopra to serve as Director of the Consumer Financial P...Continue reading
January 27, 2021 Customer Service, Training & Development Implement An Employee Training Continuity Plan By Kristin Andreasen Facebook Twitter Pinterest linkedin Telegram By now, we all know that 2020 taught the business community many valuable lessons about the need to plan for and adapt to unexpected ci...Continue reading
July 08, 2020 Company News, Customer Service, Remarketing Servicing Solutions CEO Provides Commentary For Auto Remarketing By Servicing Solutions Facebook Twitter Pinterest linkedin Telegram Servicing Solutions President & CEO Louis Ochoa recently penned an important commentary for Auto Remarketing magazine. In the artic...Continue reading
May 20, 2020 Company News, Customer Service How we are supporting our customers during COVID-19 By Servicing Solutions Facebook Twitter Pinterest linkedin Telegram Andrew Coffey, our Vice President of Client Relations, discusses how we are helping our customers during these challenging times. Continue reading
April 15, 2020 Customer Service, Training & Development Managing a Suddenly Remote Workforce By Servicing Solutions Facebook Twitter Pinterest linkedin Telegram Like many businesses, Servicing Solutions became a remote workforce virtually overnight as a result of COVID-19. Thankfully, as a co...Continue reading
March 16, 2020 Company News, Compliance, Customer Service What Robert Herjavec Learned From Being A Debt Collector By Servicing Solutions Facebook Twitter Pinterest linkedin Telegram Robert Herjavec, of Shark Tank fame, recently published a blog post titled: "The Basics of Business: What I Learned as a Debt Collector...Continue reading