Adrian Frattini – Servicing Solutions | Loan Servicing, Call Center & Asset Recovery Specialists

November 10, 2023

Interview: Andrew Coffey Discusses Employee Development

By Adrian Frattini

Leadership is an important responsibility that impacts many beyond those with the title. At face value, a leader (e.g., supervisor, shi...

October 13, 2023

Customer Experience

Compassion in a Transactional Space

By Adrian Frattini

The customer journey and the team that supports it often serve as the face or voice of a company. It is where customers interact direct...

August 18, 2023

Auto Financing, Uncategorized

Nuance, Optimism, Uncertainty, and Other Recent Trends in Auto Finance Data

By Adrian Frattini

TransUnion recently released its latest Credit Industry Insights Report (CIIR), a quarterly publication that provides details and persp...

August 04, 2023

Customer Experience, Subprime Auto Loans

Interview: Andrew Coffey on APR and Credit Health

By Adrian Frattini

To many, August is known as the peak season to purchase a new or used vehicle. Dealerships are clearing out their inventory to make roo...

July 28, 2023

Outsourcing

Bespoke Loan Servicing and the Value of Personalization

By Adrian Frattini

The current economic landscape is prosperous but destitute. Thriving but languishing. Average American non-mortgage debt is at its lowe...

July 14, 2023

Training & Development

The Productivity Paradox: Work Smarter, Not Longer

By Adrian Frattini

I worked in the retail and service industry for most of my early professional career. Every day, I would clock into my job and typicall...

July 06, 2023

Company News

Meet Some of Our Newest Teammates

By Adrian Frattini

I started working at Servicing Solutions a little over a month and a half ago. Andrew Coffey reached out to me about an opportunity to ...

June 28, 2023

Collections, Customer Experience, Customer Service, Outsourcing

Borrowers (and Lenders) are Gearing Up for the Return of Student Loan Repayments

By Adrian Frattini

Earlier this month, President Biden authorized a bill that suspended the US government's debt ceiling until 2025 to avoid the country's...

June 16, 2023

Collections, Company News, Compliance, Customer Experience, Customer Service, Outsourcing, Subprime Auto Loans

Interview: Andrew Coffey Talks NAF Non-Prime Auto Financing Conference

By Adrian Frattini

Last week, Servicing Solutions attended the NAF Association’s 27th Annual Non-Prime Auto Financing Conference in Plano, TX. Our Chief R...

Giving Back to the Community

We are honored to support local non-profit organizations that help mitigate hunger and food insecurity with compassion for those less fortunate such as Mary’s Kitchen and the North Texas Food Bank.

Mary’s Kitchen is a volunteer organization whose aim is to provide compassionate care for the less fortunate of Orange County, California. All services are conducted in a manner, which preserves dignity. One hundred percent of monetary donations received go directly to maintain the services provided for our guests.

The North Texas Food Bank is committed to a hunger-free, health North Texas and works to close the hunger gap by providing access to nutritious food. Every dollar donated to NTFB provides access to three healthy meals for hungry North Texans, and 94 percent of every dollar goes directly to hunger relief programs.

Contact Customer Service: Customer.Service@ServicingSolutions.com | 855.553.0700

Contact Sales: Sales@ServicingSolutions.com | 844.877.6583

Posts by Adrian Frattini

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Mastering the Big Picture

Interview: Andrew Coffey Discusses Employee Development

Giving Back to the Community