Company News

Our Commitment to Excellence, Innovation, and You

Navigating the lending and financial services sector requires vision, dexterity, and a partner adept at maneuvering through its intricacies. At Servicing Solutions, we are that partner, equipped with both technological and human expertise, to ensure your seamless and successful voyage.

A Comprehensive Grasp on Loan Servicing

We commit to the entirety of the loan servicing journey. This is realized through rapid portfolio conversions, account management, and beyond. It’s a testament to the foresight of our CEO, Del Meeks, whose financial acumen and leadership have been instrumental in steering us toward such comprehensive offerings in primary, backup, and specialty loan servicing. 

Our suite of loan servicing encompasses:

  • Unwavering Reliability: With a proven track record in rapid and accurate portfolio conversions, we can step in immediately, ensuring no disruptions to your operations.
  • Customer Care: Our services cover the spectrum from inbound and outbound interactions to delinquent account resolutions and loss mitigation.
  • Operational Acumen: Payment processing, document management, insurance claims, skip tracing, repossession, bankruptcy, and more – we’re adept across domains.
  • Tech-Driven Efficacy: Leveraging our advanced call center technology and analytics, we enhance efficiency, effectiveness, and outreach.
  • Diverse Expertise for Varied Financial Needs: We specialize in servicing across a number of verticals—be it automotive, marine, small business, buy now/pay later, furniture leasing, or account receivables. Our profound knowledge ensures we speak your language, aligning our solutions to your unique requirements.

Enriching Businesses with Tailored Support through Staff Augmentation

Combining top-tier technology with genuine human interaction, we provide services that are nothing short of transformative. Reflecting the ethos of Andrew Coffey, our CRO, we channel over two decades of call center and customer experience wisdom into strategies that resonate with businesses today. 

Our approach is as vast as it is precise:

  • Global Presence: With offices in California, Texas, and Mexico, our reach extends across multiple time zones.
  • Technological Excellence: White-labeled self-service portals, SMS and email communication, conversational AI support, and predictive behavior analysis ensure a holistic approach.
  • Human Expertise: Our agents, trained in universal competencies, are fortified with predictive analytics and 24/7/365 coverage.

Our Golden Standard

Staying ahead in the ever-evolving landscape of regulations is a challenge we relish. 

Our top-tier Compliance Management System (CMS) is a part of our effort to reinvent industry standards:

  • Foundational Integrity: Crafted by Fortune 500 seasoned professionals and anchored in federal laws and regulations.
  • Continuous Vigilance: Regular internal audits, business continuity planning, third-party vendor management, and continuous R&D efforts.
  • Empowering Knowledge: Partnership with esteemed resources like FIS University, Hudson Cook LLP, and Counselor’s Library ensures we’re not just updated—we’re pioneering.

The Backbone of Excellence

Star Thomas, our VP of Employee and Leadership Development, brings a richness of experience in employee enablement, ensuring that our benchmarks for quality and compliance are not just met, but consistently elevated. 

Every team member at Servicing Solutions is an embodiment of dedication facilitated by our robust training framework:

  • Initial Foundations: New hires undergo intensive training, ensuring they grasp the critical concepts, including FDCPA regulations.
  • Continuous Learning: Our commitment doesn’t end at hiring. Ongoing training and updates ensure every team member is at the forefront of industry trends.
  • Leadership Development: Focused sessions ensure our managers and supervisors embody our values and drive them home.

When you partner with Servicing Solutions LLC, you align with a legacy of expertise, innovation, and steadfast dedication. Every interaction, every strategy, and every solution is curated with you at its heart.

Curious to delve deeper? Begin your journey here, and let us set new benchmarks in financial services together.