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News & Blog

January 19, 2023
Uncategorized

Navigating the Choppy Waters of Distressed Borrower Relations: Best Practices for Portfolio Servicers

  • By author-avatar Andrew Coffey
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As a loan servicer and customer care partner to lenders across all asset classes and credit profiles, Servicing Solutions has firsthand...

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January 11, 2023
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How Inflation Affects Customer Experience Expectations

  • By author-avatar Stephanie O'Neal
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2022 will be remembered for inflation rates that soared to as high as 9%, a figure that the United States has not experienced since the...

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December 20, 2022
Collections, Company News, Customer Service, Outsourcing

Should Credit Unions Consider Outsourcing?

  • By author-avatar Cesar Guzman
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A recent Credit Union Times column asks the important question “Is Operational Outsourcing Worth A Second Look?” It’s a good questio...

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December 08, 2022
Customer Service, Outsourcing

How To Address The Rise In Healthcare Consumerism

  • By author-avatar Steve Klopstock
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While today's consumer has higher expectations across all industries, the recent rise within the healthcare sector represents a dramati...

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November 21, 2022
Collections, Compliance, Customer Service, Remarketing

Key Takeaways from The Auto Finance Summit

  • By author-avatar Andrew Coffey
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I recently spent three days at the Auto Finance Summit (AFS), a conference attended by thousands of the industry’s most innovative comp...

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November 02, 2022
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Buy Now Pay Later Growth Presents Challenges

  • By author-avatar Robert Caracciola
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According to research firm Technavio,  the “Buy Now Pay Later” (BNPL) market is expected to grow by  $41.83 billion from 2021 to 2026. ...

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October 11, 2022
Customer Service, Outsourcing

How To Reverse The Continued Drop in Customer Satisfaction

  • By author-avatar Corey Brown
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According to the American Customer Satisfaction Index (ACSI), American consumers are showing continued dissatisfaction with the level o...

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October 03, 2022
Uncategorized

Financial Literacy Education: Good For Lender Profitability

  • By author-avatar Andrew Coffey
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According to The Financial Brand, financial literacy has traditionally been viewed by banking and lending executives as “little more th...

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September 22, 2022
Uncategorized

Reduce Telecom Churn By Focusing On The Customer Experience

  • By author-avatar Cesar Guzman
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The telecom industry has long faced the critical challenge of retaining customers with an average churn rate of 27% (in some segments, ...

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August 18, 2022
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Consider Your Repossession Strategy as Auto Loan Delinquencies Rise

  • By author-avatar Louis Ochoa
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With more and more borrowers falling behind on their auto payments, the industry is starting to see a noticeable increase in repossessi...

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Recent Posts
  • Image 1-19-23 at 1.42 PM
    Navigating the Choppy Waters of Distressed Borrower Relations: Best Practices for Portfolio Servicers
  • Screenshot 2023-01-11 at 1.35.10 PM
    How Inflation Affects Customer Experience Expectations
  • F98AC6FB-54B1-4DE4-BE19-D8D66D16F4CC_4_5005_c
    Should Credit Unions Consider Outsourcing?

Giving Back to the Community

We are honored to support local non-profit organizations that help mitigate hunger and food insecurity with compassion for those less fortunate such as Mary’s Kitchen and the North Texas Food Bank.

Mary’s Kitchen is a volunteer organization whose aim is to provide compassionate care for the less fortunate of Orange County, California. All services are conducted in a manner, which preserves dignity. One hundred percent of monetary donations received go directly to maintain the services provided for our guests.

The North Texas Food Bank is committed to a hunger-free, health North Texas and works to close the hunger gap by providing access to nutritious food. Every dollar donated to NTFB provides access to three healthy meals for hungry North Texans, and 94 percent of every dollar goes directly to hunger relief programs.

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Servicing Solutions and its affiliated companies do not perform repossessions in any state, but contract with professional, fully vetted, and properly licensed (in states with licensure requirements) recovery agents.

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