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News & Blog

April 05, 2021
Compliance, Customer Service, Outsourcing, Technology, Training & Development, Uncategorized

Do It Yourself or Do It For Me? A Crucial Contact Center Strategy Consideration

  • April 5, 2021
  • By author-avatar Andrew Yudin
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From auto repair or home improvement in our personal lives, to accounting or marketing services in our professional lives, the decision...

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March 25, 2021
Customer Service, Outsourcing, Technology

The Value of Proactive Customer Service

  • March 25, 2021
  • By author-avatar Cesar Guzman
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After completing a comprehensive study of more than 6,000 consumers, Gartner points to the many benefits of a proactive approach to cus...

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February 17, 2021
Customer Service, Outsourcing, Training & Development

The Growing Importance of the Universal Agent

  • February 17, 2021
  • By author-avatar Corey Brown
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A colleague and friend recently shared an all too familiar story. Shortly after the onset of COVID-19, he had an urgent need to spea...

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February 03, 2021
Compliance, Customer Service

Increased CFPB Oversight Likely Under Biden Administration

  • February 8, 2021
  • By author-avatar Robert Caracciola
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President Biden has nominated Federal Trade Commission (FTC) Commissioner Rohit Chopra to serve as Director of the Consumer Financial P...

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January 27, 2021
Customer Service, Training & Development

Implement An Employee Training Continuity Plan

  • February 8, 2021
  • By author-avatar Kristin Andreasen
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By now, we all know that 2020 taught the business community many valuable lessons about the need to plan for and adapt to unexpected ci...

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December 22, 2020
Uncategorized

The Roles of Technology and Empathy in The Contact Center

  • February 8, 2021
  • By author-avatar Sean Bennett
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We’ve all heard about a wave of emerging technologies that fall under the Artificial Intelligence (AI) and Digital Transformation umbre...

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December 10, 2020
Uncategorized

The Impact of A Relational BPO Partnership

  • February 8, 2021
  • By author-avatar Servicing Solutions
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Situation Analysis ThunderRoad Financial is a premier indirect lender in the Powersports industry. Although the company was experien...

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November 30, 2020
Uncategorized

What Type of Relationship Do You Want With a BPO?

  • February 8, 2021
  • By author-avatar Andrew Yudin
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In my last blog post, I outlined four fundamental considerations for selecting the right business process outsourcing (BPO) partner for...

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November 16, 2020
Uncategorized

Sean Bennett: Auto Remarketing 40 Under 40 Award Winner

  • February 8, 2021
  • By author-avatar Mike Trainor
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We are excited to announce that our Vice President of Business Technology, Sean Bennett, has been included in Auto Remarketing’s annual...

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October 29, 2020
Uncategorized

What Covid Has Taught Us About Business Continuity Planning

  • February 8, 2021
  • By author-avatar Cesar Guzman
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The Covid-19 experience has certainly taught us all many lessons. Perhaps none more important than the need to have a Business Contin...

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Recent Posts
  • DIFM
    Do It Yourself or Do It For Me? A Crucial Contact Center Strategy Consideration
    April 5, 2021
  • shutterstock_294791717
    The Value of Proactive Customer Service
    March 25, 2021
  • Happy,African,American,Telephonist,In,Front,Of,Computer
    The Growing Importance of the Universal Agent
    February 17, 2021

Giving Back to the Community

We are honored to support local non-profit organizations that help mitigate hunger and food insecurity with compassion for those less fortunate such as Mary’s Kitchen and the North Texas Food Bank.

Mary’s Kitchen is a volunteer organization whose aim is to provide compassionate care for the less fortunate of Orange County, California. All services are conducted in a manner, which preserves dignity. One hundred percent of monetary donations received go directly to maintain the services provided for our guests.

The North Texas Food Bank is committed to a hunger-free, health North Texas and works to close the hunger gap by providing access to nutritious food. Every dollar donated to NTFB provides access to three healthy meals for hungry North Texans, and 94 percent of every dollar goes directly to hunger relief programs.

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