News & Blog – Servicing Solutions | Loan Servicing, Call Center & Asset Recovery Specialists

October 26, 2021

Evolving From The Feedback Economy To The CX Economy

October 26, 2021
By Mike Trainor

The Feedback Economy. A common (perhaps even overused) buzzword in today’s business climate, it is often discussed as one of the most c...

October 01, 2021

Uncategorized

Consumer Complaints Are Largely Avoidable

October 1, 2021
By Robert Caracciola

Complaints to the Consumer Financial Protection Bureau (CFPB) jumped nearly 54% in 2020. And recently revealed data from WebRecon LLC r...

September 16, 2021

Customer Service, Fintech, Technology

Building Customer Relationships During The 5th Industrial Revolution

September 16, 2021
By Sean Bennett

According to the World Economic Forum, we are standing at the threshold of the 5th Industrial Revolution (5IR). Loosely described ...

August 31, 2021

Customer Service, Outsourcing, Training & Development

Listening Is Key To An Empathy-Driven Approach To Collections

September 1, 2021
By Andrew Coffey

Empathy. Understanding. Respect. Concern. Trust. To the average person, these words are rarely associated with the debt collection i...

August 24, 2021

Uncategorized

Staffing Leads List of Contact Center Challenges

August 24, 2021
By Louis Ochoa

According to Contact Center Pipeline, contact centers are facing a whole new set of challenges in 2021. In their survey of more than 25...

July 26, 2021

Uncategorized

Consumers Want Choice, Not Inflexibility, From Contact Centers

July 26, 2021
By Andrew Coffey

As self-service technologies and artificial intelligence tools continue to grow in prominence within the customer experience industry, ...

July 21, 2021

Uncategorized

Servicing Solutions Adds Industry Veteran Jeremy Hettman

July 21, 2021
By Mike Trainor

Servicing Solutions is pleased to announce the addition of Jeremy Hettman as Vice President of Sales. Jeremy brings nearly 20 years ...

July 20, 2021

Customer Service, Technology

Digital Transformation In The Contact Center

July 20, 2021
By Cesar Guzman

While it may come as a surprise to many, the term “digital transformation” has been part of the business vernacular for nearly three de...

June 14, 2021

Compliance, Customer Service, Training & Development

Contact Center Quality Assurance Considerations

June 14, 2021
By Robert Caracciola

"This call may be recorded or monitored for quality assurance and training purposes." This automated message has become so common th...

May 04, 2021

Uncategorized

CEO Commentary: Subprime Auto Delinquencies On The Rise

May 4, 2021
By Louis Ochoa

According to the Wall Street Journal, 10.9% of subprime borrowers with outstanding auto loans or leases are more than 60 days past due,...

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Giving Back to the Community

We are honored to support local non-profit organizations that help mitigate hunger and food insecurity with compassion for those less fortunate such as Mary’s Kitchen and the North Texas Food Bank.

Mary’s Kitchen is a volunteer organization whose aim is to provide compassionate care for the less fortunate of Orange County, California. All services are conducted in a manner, which preserves dignity. One hundred percent of monetary donations received go directly to maintain the services provided for our guests.

The North Texas Food Bank is committed to a hunger-free, health North Texas and works to close the hunger gap by providing access to nutritious food. Every dollar donated to NTFB provides access to three healthy meals for hungry North Texans, and 94 percent of every dollar goes directly to hunger relief programs.