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Customer Service

Home » Archive by Category "Customer Service" (Page 3)
June 12, 2024
Customer Experience, Customer Service, Embedded Servicing, Outsourcing

Building a Strong Partnership: The Key to Successful Embedded Servicing Outsourcing

  • By author-avatar Andrew Coffey
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What are your business objectives and primary motivations? It's essential to clarify your business objectives and motivations before c...

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June 28, 2023
Collections, Customer Experience, Customer Service, Outsourcing

Borrowers (and Lenders) are Gearing Up for the Return of Student Loan Repayments

  • By author-avatar Adrian Frattini
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Earlier this month, President Biden authorized a bill that suspended the US government's debt ceiling until 2025 to avoid the country's...

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June 16, 2023
Collections, Company News, Compliance, Customer Experience, Customer Service, Outsourcing, Subprime Auto Loans

Interview: Andrew Coffey Talks NAF Non-Prime Auto Financing Conference

  • By author-avatar Adrian Frattini
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Last week, Servicing Solutions attended the NAF Association’s 27th Annual Non-Prime Auto Financing Conference in Plano, TX. Our Chief R...

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June 02, 2023
Collections, Compliance, Customer Experience, Customer Service, Outsourcing, Technology

Loan Servicing: Partnering with Experts

  • By author-avatar Andrew Coffey
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An efficient and effective collections process is crucial for businesses to maintain a healthy cash flow and minimize financial risk. M...

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Photo by Matthew Henry
May 25, 2023
Customer Experience, Customer Service, Subprime Auto Loans

Upgrade Your Customer Journey: Strategies for Servicing Subprime Auto Loans

  • By author-avatar Andrew Coffey
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Subprime Auto Loans pose a higher risk of default, making it critical for lenders to leverage effective loan servicing strategies. In t...

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May 18, 2023
Collections, Customer Service, Outsourcing

Enhancing Customer Service: Building a Strong Loan Servicing Team

  • By author-avatar Andrew Coffey
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Creating an exceptional customer experience is the cornerstone of successful loan servicing. To cultivate a strong loan servicing team ...

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March 27, 2023
Collections, Customer Service, Training & Development

The Power of Positive Leadership: Strategies for Building a Strong and Motivated Team

  • By author-avatar Stephanie O'Neal
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As a leader, we know that our attitude and behavior has a significant impact on our team's performance and success. Positive leadership...

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February 09, 2023
Company News, Customer Service, Uncategorized

Predictive Service: The Key To Happy Customers

  • By author-avatar Andrew Coffey
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As I have pointed out in previous blog posts, customer expectations related to the level and speed of service they receive from brands ...

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December 20, 2022
Collections, Company News, Customer Service, Outsourcing

Should Credit Unions Consider Outsourcing?

  • By author-avatar Cesar Guzman
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A recent Credit Union Times column asks the important question “Is Operational Outsourcing Worth A Second Look?” It’s a good questio...

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December 08, 2022
Customer Service, Outsourcing

How To Address The Rise In Healthcare Consumerism

  • By author-avatar Steve Klopstock
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While today's consumer has higher expectations across all industries, the recent rise within the healthcare sector represents a dramati...

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Giving Back to the Community

In alignment with our ongoing commitment to community and environmental stewardship, Servicing Solutions hosted a meaningful Earth Day event this year at Bolsa Chica State Beach.

On a sunny California morning, employees from our local office teamed up with Surfrider Foundation North Orange County for a beach clean-up event to demonstrate our dedication to making a positive impact on the planet.

Feedback from employees suggests that the beach clean-up was well-received and provided a fulfilling way to give back to the community while fostering a culture of sustainability within the company.

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Servicing Solutions and its affiliated companies do not perform repossessions in any state, but contract with professional, fully vetted, and properly licensed (in states with licensure requirements) recovery agents.

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