Digital Transformation In The Contact Center
While it may come as a surprise to many, the term “digital transformation” has been part of the business vernacular for nearly three de...
July 20, 2021
Customer Service
June 14, 2021
Contact Center Quality Assurance Considerations
"This call may be recorded or monitored for quality assurance and training purposes."
This automated message has become so common th...
April 05, 2021
Do It Yourself or Do It For Me? A Crucial Contact Center Strategy Consideration
From auto repair or home improvement in our personal lives, to accounting or marketing services in our professional lives, the decision...
March 25, 2021
The Value of Proactive Customer Service
After completing a comprehensive study of more than 6,000 consumers, Gartner points to the many benefits of a proactive approach to cus...
February 17, 2021
The Growing Importance of the Universal Agent
A colleague and friend recently shared an all too familiar story.
Shortly after the onset of COVID-19, he had an urgent need to spea...
February 03, 2021
Increased CFPB Oversight Likely Under Biden Administration
President Biden has nominated Federal Trade Commission (FTC) Commissioner Rohit Chopra to serve as Director of the Consumer Financial P...
January 27, 2021
Implement An Employee Training Continuity Plan
By now, we all know that 2020 taught the business community many valuable lessons about the need to plan for and adapt to unexpected ci...
July 08, 2020
Servicing Solutions CEO Provides Commentary For Auto Remarketing
Servicing Solutions President & CEO Louis Ochoa recently penned an important commentary for Auto Remarketing magazine. In the artic...
May 20, 2020
How we are supporting our customers during COVID-19
Andrew Coffey, our Vice President of Client Relations, discusses how we are helping our customers during these challenging times.
April 15, 2020
Managing a Suddenly Remote Workforce
Like many businesses, Servicing Solutions became a remote workforce virtually overnight as a result of COVID-19.
Thankfully, as a co...