Servicing Solutions CEO Louis Ochoa was recently quoted in a SubPrime Auto Finance News article
Noble Systems Corporation, a global leader in omnichannel contact center technology solutions, announced today that Servicing Solutions, a world-class loan servicing organization specializing in primary and back up servicing and consulting, has selected the Noble Enterprise Contact Center Solution to enhance the company’s customer service operations with advanced inbound/outbound communications, data and speech analytics, and compliance technologies.
The market for outsourced servicing options for first and third-party servicing has matured greatly over the past 20 years. Outsourcing initiatives in the early 1990’s morphed into globalization initiatives in the late 90’s, ultimately resulting in meaningful investments in longer-term strategy. Certainly, the market has evolved to the point where consumer-facing business need to have an outsourcing strategy… specifically one that addresses call center operations.