Customer Service, Training & Development, Uncategorized

Harvard Business Review: Happy and Engaged Employees Lead to Customer-First Attitude

Harvard Business Review has published new research suggesting that if companies truly want to have a customer-first attitude, they need achieve it through happy and engaged employees. You can read the full article here:

We wholeheartedly agree, which is why we live, breath and practice a culture of servitude with both our internal and external customers. When we make the investment in our team members’ success and well-being, we find that it positively affects the way in which our team participates in the customer’s performance and success.