April 09, 2020 Technology, Training & Development, Uncategorized Converting Face-to-Face Training to Virtual Training On the Fly By Kristin Andreasen Facebook Twitter Pinterest linkedin Telegram Over the course of my career, I’ve been an advocate for ongoing employee development. In other words, I’ve always believed that traini...Continue reading
August 29, 2019 Customer Service, Training & Development, Uncategorized Harvard Business Review: Happy and Engaged Employees Lead to Customer-First Attitude By Servicing Solutions Facebook Twitter Pinterest linkedin Telegram Harvard Business Review has published new research suggesting that if companies truly want to have a customer-first attitude, they need...Continue reading