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Customer Service

Home » Archive by Category "Customer Service" (Page 6)
March 16, 2020
Company News, Compliance, Customer Service

What Robert Herjavec Learned From Being A Debt Collector

  • By author-avatar Servicing Solutions
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Robert Herjavec, of Shark Tank fame, recently published a blog post titled: "The Basics of Business: What I Learned as a Debt Collector...

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January 22, 2020
Compliance, Customer Service

Why You Should Be Using Service Level Agreements

  • By author-avatar Servicing Solutions
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Over the past 10 years, compliance has become an even more important consideration for companies in the auto finance industry. One of ...

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January 09, 2020
Company News, Customer Service

2020 – A Clear Picture or Cloudy Forecast?

  • By author-avatar Servicing Solutions
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During my thirty year tenure in sales, sales management and leadership with organizations like Xerox, MCI and Fox/Paramount, I have see...

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August 29, 2019
Customer Service, Training & Development, Uncategorized

Harvard Business Review: Happy and Engaged Employees Lead to Customer-First Attitude

  • By author-avatar Servicing Solutions
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Harvard Business Review has published new research suggesting that if companies truly want to have a customer-first attitude, they need...

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August 07, 2019
Company News, Customer Service, Fintech, Technology

Innovation Is Shaping The Auto Industry

  • By author-avatar Servicing Solutions
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I recently took part in a panel discussion at the Automotive Intelligence Summit, a C-level meeting of the minds for executives at comp...

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June 27, 2019
Customer Service

What Does Customer Obsession Mean To Us?

  • By author-avatar Servicing Solutions
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Our EVP of Sales & Marketing, Jeff Swisher, recently shared some examples of what real and genuine customer obsession (not just cus...

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May 21, 2019
Company News, Customer Service

Industry Veteran Tannie Williams Joins Servicing Solutions

  • By author-avatar Servicing Solutions
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Servicing Solutions is pleased to announce the addition of industry veteran Tannie Williams as Department Manager—Bankruptcy, Consumer ...

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We hire the right people so your portfolio has a better chance at success.
February 12, 2019
Customer Service

Hiring The Right Collections Professionals is a Key to a Portfolio’s Success

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The overall success of any portfolio depends greatly on efficient processes and having the right people to execute on those processes. ...

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January 28, 2019
Company News, Customer Service, Technology

Servicing Solutions Chooses Interactions Intelligent Virtual Assistant to Enhance the Customer Experience

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Servicing Solutions today announced that it is partnering with Interactions, LLC, the leading provider of Intelligent Virtual Assistant...

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August 31, 2018
Customer Service

Treat Collections as Part of Customer Service

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Virtually every loan portfolio—across any asset class or credit spectrum—will have a percentage of customers who fall behind on payment...

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Giving Back to the Community

In alignment with our ongoing commitment to community and environmental stewardship, Servicing Solutions hosted a meaningful Earth Day event this year at Bolsa Chica State Beach.

On a sunny California morning, employees from our local office teamed up with Surfrider Foundation North Orange County for a beach clean-up event to demonstrate our dedication to making a positive impact on the planet.

Feedback from employees suggests that the beach clean-up was well-received and provided a fulfilling way to give back to the community while fostering a culture of sustainability within the company.

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Servicing Solutions and its affiliated companies do not perform repossessions in any state, but contract with professional, fully vetted, and properly licensed (in states with licensure requirements) recovery agents.

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