Let us eliminate the obstacles to your growth
We provide complete call center services as well as primary and backup servicing to banks, finance companies, credit unions and other financial institutions. We provide as much as you need when you need it – as a complete package or a la carte. Consulting services are also available to help you achieve your company’s loan servicing objectives.

Loan Servicing

Primary loan servicing

In primary loan servicing, we either manage the process beginning-to-end or provide an a la carte solution to solve your specific challenges.

  • Welcome Calls
  • Customer Service
  • Collections - Early Stage
  • Collections - Late Stage
  • Collections - Charged off
  • Loss Mitigation
  • Skip Tracing
  • Repossession Forwarding
  • Remarketing
  • Cease and Desist
  • Deceased
  • Bankruptcy
  • Litigation
  • Insurance Claims & Tracking
  • Payment Processing
  • Document Processing & Management

Successor loan servicing

Multiple backup servicing solutions are available, from cold backup to hot plus backup, in which a percentage of the portfolio is worked in conjunction with your current loan servicer to greatly reduce the transition time to successor servicer should the need arise.

  • Back-Up Servicing: Hot Plus
  • Back-Up Servicing: Hot
  • Back-Up Servicing: Warm
  • Back-Up Servicing: Cold

Asset Recovery

Repossession Forwarding

  • Robust nationwide network of fully compliant, thoroughly-vetted agents
  • Customizable repossession strategy
  • Results optimized utilizing probability of repossession modeling, agency scorecards and best in class industry platforms
  • Internal skip tracing group

Skip Tracing

  • Seasoned investigators who thrive on the art of the hunt
  • Utilizing all industry-leading technology enhanced with our proprietary deep dive investigation approach
  • Multiple comprehensive contact data sources
  • Compliant with all state and federal data privacy rules


  • Higher retention values due to a proven process that yields short cycle times and utilizes our preferred nationwide auction network
  • Established discounted rates with auctions, suppliers, and sublet vendors
  • Customized remarketing programs including auto auctions
  • Online platforms and retail remarketing

Omnichannel Contact Center

Customer Support & Back Office Support

  • Customer Care Call Handling
  • Sales Order Entry Taking and Tracking
  • New Application Processing and Credit Approval Processing
  • Error Processing
  • Retention Campaigns
  • Third-party Sales Verification Services
  • Email Services
  • Chat Services
  • Executive Escalation
  • Quality First Monitoring
  • Back Office Processing

Delinquent and Default A/R

  • Cure Programs
  • Early Stage Collections
  • Pre Charge-off Collections
  • Unsecured Post Charge Off Accounts

Business Process Outsourcing

  • Customer on-boarding
  • Transaction and Relationship Surveys
  • Customer Care
  • HR and IT Helpdesk Support
  • Billing and Invoicing
  • Payment Processing
  • Voice, Chat and Text Messaging
  • Analytics and Intelligent Automation
  • Artificial Intelligence

Stronger predictive models, unmatched commitment to compliance and in-house expertise.