Technology

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Servicing Solutions has made a significant investment in its loan servicing platform and its accompanying technology. Our commitment to technology and process management, improves our effectiveness and efficiency and also enhances our ability to communicate with customers and drive significantly better results. Today more than ever, it is critical to interact with customers expeditiously and to leverage as many tools as possible. Our use of technology provides tangible and intangible benefits for our customers and helps provide a better quality service and experience.

You Can Only Get So Far Without the Right Tools!

Cisco Finesse Phone
System


Cisco Finesse Phone System is a next-generation agent and supervisor desktop designed to provide a collaborative experience for the various communities that interact with your customer service organization. It improves the customer experience while offering a user-centric design to enhance customer care representative satisfaction as well.

Noble SIPhony Enterprise
Contact Center Solution


Noble SIPhony Enterprise Contact Center Solution provides a unified, single-source Customer Contact Management solution for today’s advanced enterprise environments. It helps to control costs and improve operational efficiencies by providing information management and operational tools to manage blended inbound and outbound communications. Our solution combines an open platform with an integrated relational database, flexible scripting and workflow tools, monitoring and quality assurance features, skills-based routing, IVR and messaging functions, agent, campaign, and workforce management tools, analytics and strategy planning features, and real-time reporting to offer a complete end-to-end solution for total control of your customer interactions.

Noble Interaction
Analytics


Noble Interaction Analytics leverages large volumes of recorded conversations to gain actionable business intelligence. As part of a unified platform, speech analytics makes it possible to use the analyze call recordings to spot trends, identify underlying reasons for customer calls, improve your quality assurance programs, measure script adherence, determine training needs, monitor regulatory compliance and much more. Users can search large volumes of recorded audio quickly, accurately, and can denote contextual and emotional relevance – similar to searching in a web browser. The results can be measured and analyzed within days instead of months, even for large volumes of calls.  Interaction Analytics can help reduce operating expenses, improve quality, enhance the customer experience, increase revenue, and reduce corporate liability.

Noble CallTech
Software


Noble CallTech Software integrates one or more dialers to optimize dialer and agent productivity. CallTech balances available agent resources with probability of customer contact and customer importance, applying predictive models to help organizations schedule the best calls for each hour of the day.  CallTech contact models are dynamic and learn over time, providing increasing levels of accuracy based on the data the system continues to collect.  With CallTech, organizations can easily determine the probability of getting a Right-Party-Contact and the probability of a positive response for each call.

Nortridge Loan Management
Software (NLS)


Nortridge Loan Management Software (NLS) supports multiple lines of loan products like installment, marketplace unsecured, secured loans, lines of credit, mortgage, auto, and many more throughout the entire loan cycle. NLS allows configurable interest methods, rates, accruals, payment periods, and payment application options. It serves as a hub for contact and borrower management including omni-channel integration possibilities. NLS rapidly scales while simultaneously reducing overhead costs by using workflows and automation.

ISP2.0
 


ISP2.0 is a next generation Lending & Loan Servicing Platform as a Service (PaaS) developed under the guidance of Lending Industry experts. Built with an open source cloud architecture, ISP2.0 provides a total solution for any lending company including integrated KPI dashboards, document services, telephony services, and may more. ISP2.0 allows scalability for portfolios of any size.

IBM Cognos
Analytics


IBM Cognos Analytics is an interactive way to find, explore, and share data-driven insights in a governed environment. Find precise and timely answers from data or from content built by others. Cognos allows the creation of compelling reports and dashboards which can easily be distributed throughout any company. Direct reporting from multiple data sources can be effortlessly combined in one environment.

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