About Us

World Class Professionals Impassioned to Service More than Just Loans

We’re Servicing Solutions

Nice to Meet You!

Be a Part of Our Next Chapter


Our Story

The creation of Servicing Solutions is a direct result of our leadership team’s constant pursuit to create a dynamic industry leading Services Company. The innovation process was enriched by our founder, Louis
Ochoa, as he helped forge relationships over several business opportunities and assemble a core leadership team that has excelled over the course of turbulent financial times. With over 200 years of experience in financial services, call center operations, and loan servicing, Servicing Solutions now has a vehicle that will deliver the benefits of our success and expertise to other financial institutions.

The team has worked together for the last thirteen years honing its skills where it serviced assets across the credit spectrum. From this experience, it has developed proprietary methods for servicing, collections, loss mitigation, and recovery. These servicing methods have evolved from smile and dial campaigns to concierge servicing. We maximize collections and curtail losses by creating a relationship with borrowers through special attention with one point of contact.

On A Mission Together

To provide a personal touch while treating our client’s customer and portfolio like our own.  Our commitment is to be an extension of our client’s brand and protect it with a new comprehensive Compliance Management System.  Our pledge is to leverage our vast amount of experience and knowledge along with applying emerging technology and analytical expertise resulting in, maximized profits and a best in class Servicing Solution.

You Don’t Have to Love What You Do,

But it Sure Does Help

Executives Leading With Integrity

 Louis Ochoa

Louis Ochoa

President & CEO

Cesar Guzman

Cesar Guzman

VP of Operations

Jeff Swisher

Jeff Swisher

Executive VP of Sales

Robert Caracciola

Robert Caracciola

Chief Compliance Officer

 Sean Bennett

Sean Bennett

Director of Business Technology

Kris Andreasen

Kris Andreasen

Director, Employee & Leadership Development

Andrew Coffey

Andrew Coffey

Director of Collections

Debbie Venderley

Debbie Venderley

Manager, Internal Audit & Vendor Management

Tara Stewart

Tara Stewart

Director of Customer Care

Let’s Build a Relationship Today

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